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Crisis Management and Emergency Preparedness

Do You Have Confidence in Your Crisis Management Plan?


Crisis Management and Emergency Preparedness

Business continuity and disaster recovery planning are processes that help organisations prepare for disruptive events.  COVID-19 has taught the business community that Crisis Management and Emergency Preparedness is a press that cannot be ignored.

Emergency events impose significant costs on business, with response and recovery costs increasing.

Gallagher’s expertise can provide you with the assurance you need to respond to adverse events with confidence.


Business Continuity Planning

Business continuity management is about building and improving resilience in your business, so you can be ready for emergencies giving you the best opportunity at recovery getting your business up and running in the quickest time possible

Gallagher uses the principles of prevention, preparedness, response and recovery (PPRR) model as a comprehensive approach to risk management for Business Continuity.  The PPRR model is used to put plans in place to minimise losses in the event of an incident. PPRR will help anticipate possible direct impacts to your business, and impacts on your suppliers and customers, which may flow on to your business.

The key objectives of an effective business continuity management strategy is to:

  • ensure the safety of workers;
  • maximise the defence of your organisation’s reputation and brand image;
  • minimise the impact of business continuity events (including crises) on customers/clients;
  • limit/prevent impact beyond your organisation;
  • demonstrate effective and efficient governance to the media, markets and stakeholders;
  • protect your organisation’s assets; and
  • Meet insurance, legal and regulatory requirements.


Crisis Management

The key elements of a crisis management framework are different to the business continuity management lifecycle.  However, in managing any event it is critical to recognise that a successful outcome is judged by both the technical response, and the perceived competence and capability of the management in delivering the business response.

Regularly exercising, rehearsing and testing the organisation maintains an effective up-to-date and fit for-purpose Business Continuity Plan and Crisis Management capability.


Emergency Management

Emergency Management is the management and planning for the adverse events of an emergency including:

    1. Prevention.
    2. Preparedness.
    3. Response.
    4. Recovery.

With typically long intervals between events, it’s easy to understand why businesses are complacent about preparing for emergencies, especially as emergency management is often unfunded and not part of the core business. Gallagher Workplace Risk has the expertise to assist clients with Crisis Management and Emergency Preparedness.

For more information please contact Gallagher Workplace Risk team.

Frequently Asked Questions (FAQ)

What is crisis management and why is it important?

Crisis Management involves creating and implementing a business plan that can be quickly rolled out in the event of a crisis.  Events that would create a crisis could include a range of business threats such as natural disasters (i.e. earthquakes, floods), terrorist attacks, power blackouts or workplace violence.  The speed of recovery for a business can depend upon way that plans are established and the frequency of drills to practice implementation.  Business should plan for potential events that could threaten the viability or integrity of business operations.  Your company should ensure that it is ready to handle a crisis to help you prepare to contain the effects of the crisis and recover from its impact.  Gallagher’s Workplace Risk team have the experts to assist you in contingency planning and developing a culture and system that gets the right resources into place as quickly as possible when the crisis does strike.